c3999 Terms & Conditions

1Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and c3999 ("we", "us", "the Platform") governing your access to and use of the c3999 online casino and sports betting platform, accessible at https://c3999.vip and its associated pages. These Terms apply to all users of the platform, including players, visitors, and any other persons who access or use the services offered by c3999.

By registering an account on c3999, making a deposit, placing a bet, playing a casino game, or otherwise accessing any part of the platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must immediately cease using the platform.

2Eligibility Requirements

To register and use a c3999 account, you must satisfy all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 21 years of age. c3999 operates a strict minimum age policy of 21+. Users who are under 21 years of age are strictly prohibited from registering or using the platform in any capacity.
• You must be a natural person (individual) acting on your own behalf. Corporate entities, trusts, partnerships, and other legal persons may not register as players.
• You must provide accurate, truthful, and complete information during registration, including your real name, date of birth, phone number, and any other details requested. Providing false information is a material breach of these Terms.
• You must not already hold an active c3999 account. Each player is permitted to hold one account only. Duplicate accounts will be closed and any balances may be forfeited.
• You must not be prohibited from gambling by any court order, self-exclusion agreement, or other legal restriction applicable to you personally.

3Account Registration and Security

Each player must register one account using accurate personal details. c3999 employs a KYC (Know Your Customer) process to verify player identities. By registering, you consent to c3999 collecting and processing the personal data required for KYC purposes in accordance with our Privacy Policy.

• You are solely responsible for maintaining the confidentiality of your login credentials (phone number and password). Do not share your c3999 password with any other person.
• All activity conducted from your account — including bets placed, games played, deposits made, and withdrawals requested — will be treated as having been made by you personally.
• If you suspect that your account has been accessed without your authorisation, you must notify c3999 support immediately via the contact email. c3999 cannot be held liable for losses arising from unauthorised account access where the player failed to notify us promptly.
• c3999 may require you to complete identity verification (KYC) before processing withdrawal requests above certain thresholds. Required documents may include a government-issued photo ID and proof of payment method ownership.
• Accounts that have been dormant for more than 12 consecutive months may be subject to a monthly dormancy fee or closure at c3999's discretion, with advance notice provided to the registered contact.

c3999 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your bKash and Nagad transaction credentials are processed through your mobile wallet's own authentication layer and are never stored on c3999 servers.

✦c3999 Player Commitments

c3999 commits to the following standards for every player on the platform.

4Deposits and Withdrawals

All financial transactions on c3999 are conducted in Bangladeshi Taka (BDT). The following terms govern deposits and withdrawals on the platform:

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, and major Bangladeshi bank transfers (BRAC Bank, City Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank, and others). Minimum and maximum deposit limits are displayed at the time of transaction.
• Deposits made to a c3999 account are credited after confirmation from the relevant payment provider. c3999 is not responsible for delays caused by the payment provider's processing infrastructure.
• Withdrawal requests are processed subject to KYC verification status and bonus wagering requirement completion. Withdrawals to bKash and Nagad wallets typically complete within minutes to one hour after approval. Bank transfer withdrawals may take 1-3 business hours.
• Withdrawals will only be processed to a payment method registered in the same name as the c3999 account. Third-party withdrawals are not permitted under any circumstances.
• c3999 reserves the right to request additional supporting documentation before approving any withdrawal request it deems unusual in amount or pattern. This is a standard anti-money-laundering (AML) safeguard.

c3999 does not charge fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, etc.) or bank may apply their own transaction fees independently of c3999. Players should check their payment provider's fee schedule before transacting.

5Bonuses and Promotional Offers

From time to time, c3999 offers bonuses and promotional incentives to new and existing players. All bonuses are subject to the following general conditions, in addition to any specific terms attached to individual promotions:

• Each bonus offer is available once per eligible player unless the promotion explicitly states otherwise. Creating multiple accounts to claim the same bonus multiple times is strictly prohibited and will result in account closure.
• All bonuses are subject to a wagering requirement before the bonus amount or any winnings derived from it can be withdrawn. The specific rollover multiplier is stated in the individual promotion's terms. Standard wagering requirements are typically between 20x and 40x the bonus amount.
• Bonuses must be used within the validity period stated in the promotion. Expired bonuses are automatically forfeited without replacement or compensation.
• c3999 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. Changes do not affect bonuses already credited to player accounts.
• Free spins awarded as part of a promotion are valid only on the specified game(s) and expire after the period stated. Winnings from free spins are subject to the same wagering requirements as standard bonuses unless the promotion states otherwise.

6Betting and Gaming Rules

The following rules apply to all betting and gaming activity conducted on the c3999 platform:

• Bets placed are final once confirmed. Players should review all selections carefully before confirming a bet. c3999 does not accept requests to cancel or amend bets after they have been accepted by the system.
• In the event of a technical failure during a live casino game or a sports bet settlement, c3999 will use the game provider's or data provider's official records to determine the outcome. Where no definitive outcome can be established, the affected bets may be voided and stakes returned.
• Minimum and maximum bet limits apply to all markets and games. These limits are displayed within each game or betting market and may vary by provider, market type, and player account tier.
• c3999 reserves the right to void bets that were placed at manifestly incorrect odds due to a pricing error. Players will be notified and their stakes returned in full. c3999 will not honour winnings derived from a clearly erroneous price.
• For cricket betting, match results are settled according to the official result declared by the relevant governing body (ICC, BCB, or equivalent). Abandoned or no-result matches will be voided unless the specific market terms state otherwise.

Game RTP (return to player) percentages are set by the game's licensed provider and are not modified by c3999. RTP information for individual games is available in each game's information or help panel, as published by the studio.

7Prohibited Conduct

The following conduct is strictly prohibited on the c3999 platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balance, and permanent ban:

• Registering more than one account on c3999, whether under your own name or under any alias, for the purpose of claiming bonuses, circumventing account restrictions, or any other reason.
• Using software, scripts, bots, artificial intelligence tools, or any automated system to place bets, manipulate game outcomes, or gain an unfair advantage over other players or the platform.
• Engaging in or facilitating money laundering, terrorist financing, or any other financial crime using the c3999 platform. c3999 cooperates fully with relevant authorities and reports suspicious transactions in accordance with applicable AML obligations.
• Colluding with other players to fix outcomes, share information to gain a systematic advantage in live games, or engage in any form of match-fixing or sports-betting manipulation.
• Exploiting software bugs, errors in odds, or platform vulnerabilities to gain a financial advantage. Players who discover a bug or error must report it to support immediately and must not exploit it. Any gains derived from a known exploit will be voided.
• Providing false identity documents during KYC verification, misrepresenting your age, or impersonating another person in connection with a c3999 account.

8Account Suspension and Termination

c3999 reserves the right to suspend or terminate any player account for the following reasons, in addition to the prohibited conduct provisions above:

• Failure to complete KYC verification within the period specified in a verification request notice. Accounts pending verification may have deposits and withdrawals restricted until the process is complete.
• Reasonable suspicion of fraud, identity theft, account takeover, or use of the platform for purposes other than personal entertainment.
• At the player's own request, including requests made through the self-exclusion tool available in account settings or via support. Self-excluded accounts will not be reopened during the self-exclusion period.
• Breach of any provision of these Terms, including eligibility requirements, prohibited conduct rules, and deposit and withdrawal conditions.

Where an account is terminated by c3999 due to a breach of these Terms, any remaining balance after deducting voided bonuses and disputed amounts will be returned to the player's registered payment method, unless the balance itself is subject to a legal hold or AML investigation.

9Responsible Gaming

c3999 is committed to promoting responsible gaming. The platform provides several tools to help players manage their activity and maintain a healthy relationship with gaming:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Once a limit is set, it takes effect immediately and can only be increased after a 7-day cooling-off period.
• Session time limits: Players may set a maximum session duration after which they will be automatically logged out. This helps prevent extended unplanned gaming sessions.
• Self-exclusion: Players who feel that gaming is having a negative impact on their life may request self-exclusion for a period of their choosing (minimum 6 months). During self-exclusion, the account is locked and the player cannot register a new account on c3999.
• Reality check notifications: Players may opt in to receive periodic notifications during a gaming session reminding them of the time elapsed and amounts wagered during that session.

If you believe your gambling is becoming a problem, please contact our support team at [email protected]. You may also visit our dedicated Responsible Gaming page for more guidance. c3999 takes problem gambling seriously and will work with players to implement appropriate protective measures.

10Intellectual Property

All content on the c3999 platform — including but not limited to software, game interfaces, graphics, logos, text, design elements, layout, and user interface components — is the property of c3999 or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any c3999 content without prior written permission.

Game content — including titles, artwork, animations, sound design, and mechanics — is the intellectual property of the respective game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) and is licensed to c3999 for display on the platform. These studios retain all rights in their respective games.

11Limitation of Liability

To the fullest extent permitted by applicable law, c3999 excludes liability for the following:

• Losses arising from gambling activity on the platform, including losses from bets placed on sports events, casino games, crash games, or any other game type offered on c3999.
• Temporary platform unavailability due to scheduled or unscheduled maintenance, server issues, internet connectivity problems, or factors outside c3999's reasonable control.
• Losses arising from a player's failure to safeguard their account credentials, leading to unauthorised access, where the player did not promptly notify c3999 of the suspected breach.
• Any indirect, consequential, special, or punitive damages arising from your use of the c3999 platform, even if c3999 had been advised of the possibility of such damages.

12Privacy and Data Protection

The collection, storage, and use of your personal data by c3999 is governed by our Privacy Policy, which forms part of these Terms by reference. By using the c3999 platform, you consent to the data practices described in the Privacy Policy. c3999 collects only the data necessary to operate your account, process transactions, perform KYC verification, and comply with AML obligations. We do not sell player data to third parties. For full details, please read the Privacy Policy at c3999.vip/privacy-policy.

13Amendments to These Terms

c3999 reserves the right to amend these Terms at any time. When changes are made, the revised Terms will be published on this page with an updated "Last updated" date. Where changes are material, c3999 will make reasonable efforts to notify active players via their registered contact details or via a notice on the platform.

Your continued use of the c3999 platform after revised Terms have been published constitutes your acceptance of those revised Terms. If you do not accept the revised Terms, you must stop using the platform and may request account closure by contacting support.

14Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the operational policies of the c3999 platform. In the event of a dispute between a player and c3999, the matter should first be raised with the c3999 support team at [email protected]. c3999 will investigate all complaints fairly and respond within a reasonable timeframe. c3999 aims to resolve all player disputes equitably and in good faith. If a dispute cannot be resolved informally, the parties may seek resolution through available legal channels applicable to the player's jurisdiction.

15Contact Us

If you have questions about these Terms and Conditions, or if you need assistance with your c3999 account, please reach our support team. Our team is available 24/7 and will respond in English.

Support email: [email protected]